FAQs

Frequently Asked Questions (FAQ)

Shopping and Orders

Q1: How do I place an order?
A: Simply browse our catalog, select the items you wish to purchase and proceed to checkout.

Q2: What payment methods are accepted?
A: We accept major credit cards, PayPal, and other online payment methods. 

Q3: Can I track my order?
A: Yes, once your order is shipped, you will receive a link that includes your tracking number via email.

Q4: How do I cancel or modify my order?
A: If you need to cancel or modify your order, please contact our customer service team within 24 hours since the order was placed. 

Q5: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or refund.

Returns and Refunds

Q6: What is your return policy?
You have 30 days from the date of arrival to submit photos of any damaged or broken items. 

Q7: How do I return an item?
A: To return an item, contact our customer service team for a return authorization and instructions. 

Q8: When will I receive my refund?
A: Refunds are processed within 3-10 business days after we receive the returned item. The refund will be issued to the original payment method.

Q9: Can I exchange an item?
A: Yes, exchanges are possible. Please contact our customer service team to arrange an exchange.

Technical Support

Q10: How do I contact technical support?
A: You can contact our technical support team through email at the footer of the page.

Q11: What should I do if I experience technical issues with the website?
A: If you encounter technical issues, try clearing your browser cache and cookies, or using a different browser. If the problem persists, contact our support team for assistance.

Security and Privacy

Q12: How do you ensure the security of my personal information?
A: We use industry-standard security measures to protect your personal information, including encryption and secure servers.